Client Scheduling Coordinator

Description

Description - External

Make “being the difference” your Career. .
Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments.

If your calling is to be the “difference” by providing outstanding customer service, than a Career with Bayshore is the Perfect Fit for YOU!

The Client Scheduling Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.

DUTIES AND RESPONSIBILITIES

• Handle and document prospective client inquiries regarding requests for care and service
• Assess client service needs in consultation with the Client Intake Coordinator, Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
• Reports and collaborates with other funder or government program as required.
• Notify clients and Field employees regarding initial and ongoing schedules.
• Complete data entry and maintain accurate current scheduling documentation.
• Assist with training and mentoring of new staff.
• Participate in client satisfaction initiatives.
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as requested.

REPORTING RELATIONSHIP

The Client Scheduling Coordinator reports directly to a supervisor as designated by the Director. The Client Scheduling Coordinator collaborates with the Client Intake Coordinator, Managers of Clinical Practice and the Payroll/Billing Department as appropriate
We value our Bayshore employees with:

• Rewarding Careers
• Highest industry wages for the critical work you do
• Company sponsored Benefits (health and dental) for you and your family
• Paid orientation and paid training
• Efficient work schedules
• Opportunities to grow in your career
• Easy Access to managers who listen and support the important work you do!

*In office full time is required

Job Qualification

QUALIFICATIONS

Education

Minimum - Secondary School Diploma. Completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.

Experience

A minimum of two years related customer service experience, preferably in healthcare as a client service coordinator.

Other Skills and Abilities

Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate all standard office equipment; proficiency in written and spoken English.

Internal candidates must have a demonstrated track record of achievement in dealing with clients and employees and have demonstrated above average initiative. Successful internal candidates must complete a three month probationary period specific to the Client Scheduling Coordinator position.

STANDARDS OF PERFORMANCE

The Client Scheduling Coordinator must demonstrate ongoing competency in completing all expected duties and responsibilities as detailed in this job description as well as specific goals and objectives that are agreed to.

PERFORMANCE REVIEW

Performance will be reviewed on an ongoing basis with a formal review at the end of the six month probationary period and subsequently, every 6 months to annually basis. Input will be sought from the employee, their Supervisor, employees at the National Development Centre and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

All Bayshore locations operate in accordance with all applicable Federal and Provincial Accessibility & Human Rights legislative requirements.